Frequently Asked
Wastewater Questions

We offer a complete service, from supply to installation and all maintenance and repair work. We will liaise with your tanker company and carry out all works to your sewage treatment system, offering a hassle-free, hands-off service to all customers.

We are in Todmorden, West Yorkshire. Our address is:

S & S Site Services Ltd, Unit 1D, Canteen Mill Industrial Estate, Burnley Road, Todmorden, Lancashire OL14 7DR

We supply sewage treatment plants across the UK.

Our installation and maintenance services cover the north of England, the Midlands and north and mid-Wales.

Yes, we can design and install wastewater solutions for most requirements. We offer a bespoke service, so every system we specify is designed especially for that particular site and the users’ needs.

We are experienced and confident in working on the smallest and most challenging sites so that we can find a solution for every water problem.

Yes, all of our service engineers are fully trained to work in confined spaces.

Yes, we are experienced in supplying, installing and maintaining sewage treatment solutions for fluctuating loads, for example, high footfall retail environments.

We carry out all installations to Environment Agency standards and site regulations.

Lots! Our service engineers have a combined experience of over 50 years in the wastewater industry, and all of our engineers are fully trained and highly experienced in sewage treatment installation and maintenance.

All of our engineers carry a comprehensive stock of spare parts for most treatment plants so that we can fix 99% of problems at the first visit. If we spot an issue while we’re carrying out a service or maintenance visit, we can usually resolve it during that visit.

Yes, we offer a lifetime of care and service for your equipment after the initial design and installation. Please see our service packages or speak to a member of our team to find the right care package for your system and requirements.

You can get in touch with us by email – info@siteservices.co.uk or telephone – 01706 813733.

Yes. We can arrange a viewing of a recent installation.

Yes. We’ll contact you before the service is due and arrange a time and date that’s convenient for you.

Yes, you can move the date of your service. However, please bear in mind services are usually booked in a month in advance, so there may be a delay.

Give us a call on 01706 813733, and we’ll get your service booked in as soon as possible.

Yes, you need to secure planning permission and building regulations approval for all septic tank and sewage treatment plant installations. For more information, please contact your local council.

No, as long as we can access the equipment, you don’t need to be there when we attend site. However, if you have any questions about your sewage system, it’s always best to be on-site to speak to our experienced engineers.

When we come to service your equipment, we’ll advise whether it needs emptying or arrange to drain it when we attend site. Most modern small domestic systems only need to be emptied once a year. Large domestic and commercial systems usually require more frequent emptying. Please call us if unsure.

No. As long as your sewage treatment plant is installed correctly, it should operate virtually silently.

No. Providing it’s been installed correctly, in line with Environment Agency standards, your sewage treatment plant will be odour-free. If you detect an odour, your system probably needs maintenance or repair work. If this occurs, please contact us to arrange a site visit so we can resolve the issue.

Yes, as long as it’s small and light enough for the engineer to remove it for a service, or for you to remove it before we attend site for a service.

No, sewage systems and septic tanks must not accept any rainwater, as this would increase the flow rate and affect performance.

We will advise on our service report if the tank is full. If it is, we can arrange to have it emptied, or you can arrange this yourself.

Our engineers carry a full range of pumps and can usually replace these at the service visit. If the part required is out of warranty, we will ask first before replacing any parts.

No, all filtration is natural and chemical-free, making them environmentally friendly and kinder to wildlife and plants.

Yes, the service engineer can usually remove roots during a site visit.